Privacy Policy

How we protect you

1. Introduction

Janine Loves LTD trading as The JLT Group (including Cruise Family) (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website and services.

2. Data Controller

For the purposes of the General Data Protection Regulation (GDPR) and any applicable UK data protection laws, the data controller is:

Cruise Family
Email: peter@cruisefamily.co.uk

3. Information We Collect

We may collect and process the following personal data:

• Contact Information: Name, address, email address, telephone number.
• Identification Documents: Passport details, date of birth, nationality.
• Financial Information: Payment card details, billing address.
• Booking Details: Travel preferences, special requests, accommodation choices.
• Technical Data: IP address, browser type, operating system, device information.
• Marketing Preferences: Your preferences in receiving marketing from us.

4. How We Collect Your Data

We collect personal information through:

• Direct Interactions: When you fill out forms, make a booking, or communicate with us.
• Automated Technologies: Cookies and similar tracking technologies (see our Cookies Policy)
• Third Parties: Travel agents, airlines, accommodation providers, and other suppliers.

5. How We Use Your Data

We use your personal data for the following purposes:

• To Process Bookings: Arrange travel services and manage payments.
• Customer Service: Respond to inquiries, provide support, and handle complaints.
• Marketing Communications: Send you promotional materials (with your consent).
• Legal Obligations: Comply with legal and regulatory requirements.
• Improve Our Services: Analyze usage and enhance user experience.

6. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: To fulfill our contract with you.
• Legitimate Interests: For business purposes that do not override your rights.
• Consent: When you have given explicit consent (e.g., marketing communications).
• Legal Compliance: To comply with legal obligations.

7. Data Sharing and Disclosure

We may share your personal data with:

• Service Providers: Airlines, hotels, car rental companies, and other travel suppliers.
• Third-Party Agents: For processing payments and fraud prevention.
• Legal Authorities: If required by law or to protect our rights.
• Professional Advisors: Lawyers, accountants, and auditors.

8. International Data Transfers

Your personal data may be transferred to countries outside the UK and the European Economic Area (EEA). We ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses: Agreements that protect your data privacy.
• Privacy Shield Frameworks: For transfers to the United States (if applicable).

9. Data Security

We implement technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: Secure Socket Layer (SSL) technology.
• Access Controls: Restricted access to personal data.
• Regular Audits: Security assessments and compliance checks.

10. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Factors determining retention periods include:

• Legal Obligations: Tax, accounting, or regulatory requirements.
• Contractual Necessity: Duration of your relationship with us.
• Dispute Resolution: Handling any complaints or legal claims.

11. Your Rights

Under the GDPR and UK data protection laws, you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Correct any inaccurate or incomplete data.
• Erasure: Request deletion of your personal data (right to be forgotten).
• Restriction: Limit how we process your data.
• Data Portability: Receive your data in a structured, commonly used format.
• Objection: Object to processing based on legitimate interests or for direct marketing.
• Withdraw Consent: At any time where we rely on your consent.

To exercise any of these rights, please contact us at:

Email: [Insert Email Address]
Address: Janine Loves LTD trading as The JLT Group, [Insert Postal Address]

12. Marketing Communications

With your consent, we may send you promotional materials. You can opt-out by:

• Unsubscribing: Clicking the “unsubscribe” link in our emails.
• Contacting Us: Using the contact details provided.

13. Cookies

We use cookies to enhance your experience on our website. For detailed information, please refer to our Cookies Policy

14. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these sites and encourage you to review their policies.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

16. Complaints

If you have concerns about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: www.ico.org.uk
Telephone: 0303 123 1113

17. Contact Us

For any questions or concerns regarding this Privacy Policy or our data practices, please contact us:

• Email: peter@cruisefamily.co.uk
• Address: Market House, Market Place, Alston, CA9 3UJ